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Terms and Conditions

Kapow Signs Terms & Conditions

 

1. General
These Terms & Conditions govern all transactions between Kapow Signs and our customers. By placing an order with us, you agree to these terms.

 

2. Quotes & Orders

  • All quotes are valid for 30 days unless stated otherwise.

  • Orders will only proceed once full payment or a deposit has been received.

  • Any changes to the order after confirmation may result in additional costs and extended lead times.

 

3. Payment Terms

  • Full payment is required before production unless agreed otherwise.

  • Late payments may be subject to additional fees.

  • Custom or large orders may require a 50% deposit, with the balance due before collection or dispatch.

  • Late Payment Charges: Under the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to charge statutory interest on overdue invoices at 8% plus the Bank of England base rate. Additionally, a fixed compensation fee can be charged as follows:

    • £40 for debts up to £999

    • £70 for debts between £1,000 and £9,999

    • £100 for debts of £10,000 or more

    • Reasonable debt recovery costs may also be charged if additional action is required.

 

4. Production & Lead Times

  • Standard production times vary depending on the job. Estimated completion dates are provided at the time of order but are subject to change.

  • Urgent or rush orders may incur additional charges.

  • We are not responsible for delays caused by third party suppliers or unforeseen circumstances.

 

5. Artwork & Proofs

  • Customers must supply artwork in a high resolution vector format (AI, EPS, PDF preferred). Low quality artwork may affect print quality.

  • A proof will be provided for approval before production. Once approved, any errors are the responsibility of the customer.

  • We do not proofread supplied text or designs.

 

6. Printing & Materials

  • We use high quality materials, but slight variations in color, size, or finish may occur.

  • Printed colors may differ slightly from screen displays due to different color profiles.

  • We are not liable for issues arising from unsuitable surfaces for application.

 

7. Collection, Delivery & Installation

  • Orders must be collected within 7 days of completion unless delivery is arranged.

  • We offer delivery services, with costs depending on size, weight, and location.

  • Installation services are available upon request and must be scheduled in advance.

  • If installation is delayed due to customer related issues, additional charges may apply.

 

8. Returns & Refunds

  • Custom made products are nonrefundable unless faulty or incorrectly produced due to our error.

  • Any issues must be reported within 48 hours of receiving the order.

  • We are not responsible for damage caused by improper handling or installation.

 

9. Liability

  • Kapow Signs is not liable for any indirect or consequential losses.

  • We reserve the right to refuse any orders deemed inappropriate or offensive.

  • Customers must ensure they have the right to use any trademarks, logos, or copyrighted material.

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10. Social Media & Promotion

  • By placing an order, you agree that Kapow Signs may feature images of your completed signage on our social media platforms and website for promotional purposes.

  • If you do not wish your project to be shared, please notify us in writing at the time of ordering.

 

11. Amendments
       Kapow Signs reserves the right to update these terms at any time. 

       For any questions, please contact us at INFO@KAPOWSIGNS.CO.UK

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